LEGAL DISCLAIMER

Please read the Terms and Conditions which appear below carefully. This website is owned and operated by ONE GLOBAL REAL ESTATE LLC. By accessing this website and using the information, facilities, products, or services offered through it, you agree that your access and use of this website shall be governed by the laws of the United Arab Emirates (UAE). You further agree to submit to the exclusive jurisdiction of the UAE courts for any matters arising out of or related to your use of this website

Your use of our websites constitutes your acceptance of these terms. If you do not agree with these Terms and Conditions, please do not use this site.

WARRANTY

One Living offers a 1-year warranty from the date of purchase.

If your purchase shows manufacturing or workmanship defects within the warranty period, you can contact us to make a claim. One Living reserves the right to repair or replace defective items at its discretion.

Important: Products damaged due to misuse or regular wear and tear are not eligible for return, even if under warranty. Please retain your proof of purchase, as it is essential for processing any warranty claims.

Care Note:

• All products must be well-maintained, avoiding direct sunlight exposure.
• Improper storage or usage may void the warranty.

DISCLAIMER

The company disclaims any liability for special, incidental, or consequential damages, including damage to other property or equipment, personal injury, or any costs arising from the use or sale of its products. The company’s liability for any damages is limited to the purchase price of the defective or non-conforming product.

Any claims must be made within the warranty period from the date of purchase.

CANCELLATIONS & RETURNS

Return Policy

We understand that you might need to return a product, and we’ve streamlined the process to make it easier. Here’s everything you need to know:

• Assembled furniture, used, altered, or installed products cannot be returned or refunded unless a manufacturing defect is confirmed at inspection. In such cases, we may offer repairs or replacements at our discretion.
• Bedding, mattresses, bath products, kids’ items, pillows, sheets, comforters, bed-in-a-bag sets, duvets, duvet covers, memory foam, towels, and bathrobes are non-returnable once opened.
• Products damaged due to misuse or normal wear and tear cannot be returned, even under warranty.
• We do not offer exchanges for color or size. A new order must be placed after a return.
• Furniture items cannot be returned or refunded once received, assembled, and signed off by the customer. If you experience any damage, breakage, or malfunction, please reach out to us immediately—resolving your concerns is our priority.
• Accessories can be returned within 14 days of delivery, provided they are in their original packaging and include all accessories, gifts, warranty cards, and the invoice.
• Cancellations must be made at least 24 hours before the scheduled delivery.
• Return collection may take 5-10 business days.

Return Procedures

Some items can’t be returned; please check our Returns Policy for details on products that are not eligible for returns.

Pack your items in their original packaging, together with the invoice or order number and then contact us. We will organise collection by scheduling a pick-up call.

Refund Options

• Refunds are issued for verified manufacturing defects.
• Credit/Debit Card refunds: Processed within 7-15 business days, depending on your bank.

PRICING TERMS & CONDITIONS

One living may not accept your order for Products if (a) the item/s is/are out of stock; (b) One Investments is unable to obtain authorisation for your payment; (c) shipping restrictions apply to a particular Product; (d) One Investments finds a Product or pricing error; or (e) for any other reason at One Investments’ sole discretion. In any of these situations, One Investments will inform you that your order has not been accepted, will not process your payment and will not be liable to you or any third party by reason of our decision to decline processing an order, or unwinding or suspending any transaction after processing has begun.

• One Investments reserves the right to modify the prices of products and promotions at any time without prior notice.